Support
We’re a tiny team and we read every message. Write to us at support@habiglow.eu – we usually reply within 2 working days.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. iPhone: Settings → your name → Subscriptions → Habiglow → Cancel. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Habiglow → Cancel. On the App Store, cancel at least 24 hours before the trial or period ends to avoid being charged; on Google Play, any time before it ends. Deleting the app does not cancel the subscription.
How do I get a refund?
Refunds are handled by the store you paid through: Apple at reportaproblem.apple.com, Google Play in your order history. We can’t issue refunds ourselves, but we’re happy to help if something went wrong.
I have a new phone. How do I get my subscription back?
Sign in with the same Apple ID or Google account and tap “Restore purchase” on the subscription screen.
How do I delete my data?
In the app: More → Delete data and start over. Your data is stored only on your phone, so this removes it completely. Support e-mails and the subscription record can be deleted on request – see the page below.
Is Habiglow for children?
Habiglow is for parents. Kids mode is used together with you on your phone – children don’t have accounts and see no ads.